Meet the Team
Meet the Team
We had the pleasure of interviewing Amy Thornton, who holds an interesting role here at Ellis. She serves as both a Live Site Coordinator for our Kitchens and a Customer Liaison Coordinator for our retail bathroom market. In this Q&A Amy shared with us some valuable insights about herself and the role she plays at J.T. Ellis.
What responsibilities does your role include?
The main responsibilities of my role are to engage with customers and retailers to make sure they have the best customer service that we can offer. This can start from generating quotes, ordering, checking orders, and checking deliveries, returns, and warranties. On a daily basis, I deal with Installation Managers to make sure that remedial's and deliveries have been processed and that the orders will arrive on time. We also deal with the aftercare of our products when projects have been completed.
How long have you been working for J.T. Ellis?
9 Months
What do you most like about working for J.T. Ellis?
Being part of the Customer Service "DREAM" team! No day is ever the same, I'm constantly learning (even though I work for a furniture manufacturer I'm still not allowed to use a drill at home)
If you weren't doing your current job what would you like to be?
If money was no object, I'd actually love to be a "stay-at-home wife" - cooking, cleaning, organising, gardening, you name it!
Do you have a secret talent?
I can go to the toilet, without actually going, because of my side kick Sammy! (Colostomy Bag Awareness)
What was the first album you bought?
Kylie Minogue - Fever (2001)
What is your favourite film?
Fantastic Mr Fox
What's your favourite food?
Chinese - who doesn't?
Do you have any interesting hobbies?
I'm already interesting enough, but in my spare time, you can find me either watching Eastenders or Waterloo Road with a glass of Prosecco, or spending time with Frank the Frenchie, Lewis and my Family.